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Terms of Sale
You are responsible for supplying all required information when submitting an order, including complete name, shipping and billing address (no P.O. Boxes), telephone number, valid e-mail address, and valid payment method. No responsibility is assumed for mis-delivery due to incorrect information supplied by a customer.
Christian Redermayer Photography reserves the right to refuse or cancel any order at any time, in which case the customer’s sole remedy is a refund of any payment(s) made for such order.
Payment for any order must be made in advance at the time the order is placed. You may pay for your order by credit card, by Stripe or PayPal, or such other means as we may in future choose to accept.
In the event of a stopped payment, disapproved charge or other failure to submit pre-payment, Christian Redermayer Photography shall have the right to cancel the order or, if already shipped, to seek payment and hold customer responsible for any and all costs of collection, including but not limited to reasonable attorneys’ fees, as well as to charge interest at the rate of 1.5% per month (or the highest allowable rate by law if less than 1.5% per month) until payment is made. .
You acknowledge and understand that (a) colours as seen on a computer monitor may not look the same as the colours as they appear on our manufactured product, and (b) no guarantee is made that any image as seen online will necessarily match exactly the colours on the final product.
Sales TaxesApplicable sales tax will be added to all orders submitted from British Columbia, Canada.
REFUNDS - changes
Your order may be cancelled and a full refund issued as long as your order has not gone into production.
Our production times vary and can commence anywhere from an hour after receiving your order to several days. Otherwise it is not possible to change your order once it has been placed and has been into production.
The only exception is the delivery address, which can be changed if your order has not yet been shipped.
To change the address for an unshipped order, please contact Christian Redermayer Photography by email
Shipping problems / Damage
Notification of all shipping defects or damage must be made within 30 days of delivery and accompanied by the shipping receipt and photographic proof of the damage for us to review and make a determination whether damage in fact occurred during shipping.
Exclusion from Returns